Tailor-made customer support plans that suit
different businesses' needs
At GreenPea, we believe that above all else, our business should
be based on the quality of after-sales services. GreenPea implements various
customer support plans that suit the needs of different customers. For
example, the needs for a personal home user will normally be different
from the needs of an online auction company. Our support plans include
a combination of the following:
Email-based customer support
Web-based, secured support system
Technical support via phone calls
On-site support services
Feedback from our customers is always welcome. Your comments and suggestions
will help us to further improve our services.
Our 24hrs online support system
Our 24hrs online support system is designed to assist customers by providing
a centralized source of updated technical information, notices, product
fixes, reference materials and examples, discussion groups and free resources.
The system is powered by GreenPea Emobiq v1 technologies and will be soon migrated to our new,
powerful Emobiq 2. It is augmented with live chats, emails and
messaging facilities for customizable services.
For registered users, please contact support regarding technical issues to login to our 24x7 support system.
